Privacy Policy
Last updated: 30 September 2026
Just Journal Limited ("we", "us", "our") operates Say More Daily at saymoredaily.com ("the Service").
This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written it in plain English, because you should be able to understand what happens to your data without a law degree.
We are registered with the UK Information Commissioner's Office. ICO registration number: ZC156656.
Who we are
Data controller: Just Journal Limited, a company registered in England and Wales (company number 17219113), trading as Say More Daily.
Contact: hello@saymoredaily.com
If you have any question about this policy or your data, email us and a person will reply.
What we collect
Information you give us
- Your email address — to create your account, sign you in with secure links and codes, and send essential emails.
- Your first name — so we can greet you in the app.
- Your story recordings — when you record a story, the audio is sent to our servers so it can be transcribed and scored.
- Your live conversations — when you chat with one of our AI partners (such as Maya or Leo), your voice is processed live so the partner can hear and reply to you.
- Transcripts and feedback — the text of what you said, and the scores, tips and feedback we generate from it.
- Payment information — if you subscribe, payment is processed by Stripe. We never see or store your card details. We store only a customer reference and your subscription status.
Information collected automatically
- Usage data — when you practise, which scenarios you choose, how long your chats last, and how many sessions you've used. This powers your history, progress and plan limits (for example, free-plan allowances).
- Plan status — whether you're on a trial, free or paid plan, and when your trial ends.
- Technical data — basic information needed to run the Service, including error logs when something goes wrong.
What we do not collect
- We don't collect your address, date of birth, phone number, or any other identifying information beyond your email address and first name.
- We don't use advertising trackers, and we don't sell your data.
What happens to your voice
This matters, so we want to be specific.
Story recordings: when you finish a recording, the audio file is uploaded to our servers and passed to a transcription service to turn it into text. That text is then analysed to give you feedback. The audio file is deleted immediately after processing. We don't keep recordings, and files are also subject to automatic deletion within 24 hours as a safeguard.
Live chats: your voice is streamed to our voice provider so the AI partner can understand and reply in real time. We do not record or store the audio of your chats. We keep the text transcript so we can score the conversation and show it in your history. Our voice provider may keep call logs and transcripts for a limited period under its own retention policy.
We do not use your voice to identify you, we don't create voiceprints, and we don't use your recordings to train voice models.
Wellbeing
If something you say suggests you may be in serious distress or danger, our system pauses the feedback for that session and shows you support information (such as Samaritans on 116 123) instead. We store only that the feedback was paused for this reason, alongside the session.
Why we process your data, and our legal basis
Under UK GDPR we must have a lawful basis for processing your data. Ours are:
| What we do | Why | Legal basis |
|---|---|---|
| Create and maintain your account | So you can use the Service | Performance of a contract |
| Transcribe recordings and run live chats | This is the core function you signed up for | Performance of a contract |
| Score conversations and generate feedback | So you can see how to improve | Performance of a contract |
| Store your history | So you can review past sessions and track progress | Performance of a contract |
| Apply plan limits and trials | To run free and paid plans fairly and affordably | Performance of a contract |
| Process payments | To provide a paid subscription | Performance of a contract |
| Send sign-in links and account emails | So you can access your account | Performance of a contract |
| Pause feedback and show support information | To respond appropriately if you may be in distress | Vital interests |
| Send product and onboarding emails | To help you get value from the Service | Legitimate interests — you can unsubscribe at any time |
| Keep error logs and prevent abuse | To fix problems and keep the Service secure | Legitimate interests |
Who we share your data with
We use a small number of third-party service providers to run Say More Daily. Each processes data only on our instructions and only for the purpose described.
| Provider | What they handle | Where |
|---|---|---|
| Supabase | Database and sign-in | EU (Ireland) |
| Amazon Web Services | Processing and temporary audio storage | UK (London) |
| OpenAI | Speech-to-text transcription and generating feedback | US |
| Vapi | Running live voice conversations with AI partners | US |
| Deepgram | Live speech-to-text during chats (via Vapi) | US |
| ElevenLabs | Generating the AI partner's voice (via Vapi) | US |
| Stripe | Payment processing | US / EU |
| SendGrid | Sign-in and account emails | US |
| Lovable | Website hosting | — |
Important: we do not sell your data and we do not share it with advertisers. Where a provider offers it, we use settings that stop your content being used to train their AI models.
Where data is transferred outside the UK, we rely on appropriate safeguards, including Standard Contractual Clauses with the UK Addendum and, where applicable, adequacy decisions.
How long we keep things
| Data | Retention |
|---|---|
| Story recordings | Deleted immediately after transcription; automatic deletion within 24 hours as a safeguard |
| Live chat audio | Not recorded or stored by us |
| Transcripts, scores and feedback | Kept until you delete them or close your account |
| Usage and plan data | Kept while your account is active |
| Account information | Kept while your account is active |
| After account deletion | All data deleted within 30 days (except payment records we must keep by law) |
| Error logs | Kept only as long as needed to fix problems and keep the Service secure |
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct anything inaccurate
- Delete your data — you can delete individual sessions yourself, or delete your whole account
- Export your data in a portable format
- Object to processing based on legitimate interests
- Withdraw consent for marketing emails at any time
- Complain to the Information Commissioner's Office if you believe we have handled your data improperly
To exercise any of these rights, email hello@saymoredaily.com. We will respond within one month.
To complain to the regulator: ico.org.uk or 0303 123 1113.
Deleting your account and data
You can permanently delete your account and all associated data — sessions, transcripts, feedback and account information — at any time in the app: go to Account → Delete account and confirm. This removes your data immediately and cannot be undone.
You can also email hello@saymoredaily.com from the email address linked to your account. We will confirm once your data has been deleted, within 30 days.
Cookies and similar technologies
Essential storage only. The website uses your browser's storage to keep you signed in and remember basic preferences (such as whether to show the Sign in or Sign up tab). These are required for the Service to work.
We do not currently use analytics or advertising cookies. If we add analytics in future, we'll update this policy and ask for your consent where required.
Children
Say More Daily is for people aged 18 and over. We do not knowingly collect data from anyone younger. If you believe someone under 18 has created an account, contact us and we will delete it.
Security
We take the following measures to protect your data:
- All data transmitted over encrypted connections (HTTPS/TLS)
- Data stored with providers that encrypt it at rest
- Story recordings deleted immediately after processing
- Live chat audio not recorded
- Database access restricted and authenticated
- Row-level security ensuring you can only access your own data
No system is perfectly secure, but we take reasonable steps to keep your information safe.
Changes to this policy
If we make material changes to this policy, we will notify you by email before they take effect. The "last updated" date at the top always reflects the current version.
Contact
Questions, requests or concerns: hello@saymoredaily.com
Just Journal Limited, trading as Say More Daily
Registered in England and Wales, company number 17219113
Registered with the Information Commissioner's Office. ICO registration number: ZC156656